SPA POLICIES
This website is operated by Lumiére Hammam. Throughout the site, the terms “we”, “us” and “our” refer to Lumiére Hammam. Lumiére Hammam offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms of service and policies of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
ZERO TOLERANCE
Our team members are entitled to receive courteous and respectful treatment at all times, free from any potential verbal or physical abuse, menacing conduct, or acts of violence. The use of profanity, threats, or any form of aggression is deemed unacceptable. Any inappropriate conduct toward our staff will not be tolerated and may lead to individuals being requested to vacate the premises.
DEPOSIT POLICY
To reserve your appointment, you are required to pay a deposit of £20 (per person) upon booking. All deposits will be deducted from the final cost of the service. All deposits need to be paid within 30 minutes of booking to confirm your slot – if you do not pay your deposit fee within 30 minutes, your appointment will not be secured.
NO DEPOSIT = NO APPOINTMENT
*Please note: all deposits are NON-REFUNDABLE unless stated otherwise – please check our Cancellation Policy for further details*
LATENESS & NO-SHOW POLICY
We value your time and strive to provide the best service possible. To ensure that all clients receive their full appointment time, please be aware of the following policies:
Lateness: If you arrive more than 15 minutes late for your appointment, the time from then onward will be deducted from your scheduled service till your arrival. This ensures that our subsequent appointments can proceed as planned.
No-Show: If you do not show up for your appointment without prior notification, your deposit will be forfeited and is non-refundable. Additionally, you can not reschedule with your deposit, you will need to pay a new deposit to book again.
REFUND POLICY
At Lumière Hammam, our commitment is to consistently deliver exceptional service, ensuring your satisfaction with each visit. Please note that we do NOT provide refunds for any bookings, products or services purchased at our establishment.
CANCELLATION POLICY
We value your business and ask that you respect our business scheduling policies. We understand that sometimes you can’t attend the appointments that you make. If you are ever in this situation, we would require at least 48 hours notice.This would mean that your deposit will be rolled over to your
next appointment. Please be advised you would need to reschedule your next appointment within 5 days of cancellation. However, if you do not reschedule, your deposit is completely non-refundable. Please also note that appointments can only be re-scheduled on ONE occasion only.
For more information see our Privacy Policy.